WordPress Support Specialist job at Diocesan Byron Center, MI, US

Job Description

We are looking for a WordPress Support Specialist to add to our Digital Products Team. The ideal candidate should have experience maintaining WordPress websites as well as experience troubleshooting a wide array of website problems. The right candidate will have the ability to communicate creatively and effectively with users of various knowledge levels. Above all else, a strong customer-first mentality is key. Responsibilities:

Provide exceptional customer service and maintain a customer-first perspective at all times.
Assist our client base with the maintenance of their current WordPress website.
Responding to case tickets (CRM) from clients for support or enhancements via email and live calls.
Research and implement fixes for website plugins and libraries.
Effectively manage details and work collaboratively with the team.
Thoroughly document all interactions, changes, and updates performed.
Have a personal sense of ownership for all aspects of their work.

Skills:

Strong customer service skills.
Experience working in a call-center environment.
Ability to solve problems creatively and effectively.
Ability to accept feedback and develop positive relationships with clients and colleagues.
Proven work experience as a web developer or in web content management (CMS) role is preferred.
Strong WordPress experience.
Able to answer phones and communicate clearly using internal and external communication systems.
Exceptional time management skills, self motivated, and reliable.
Desire to learn new skills.
Bilingual (preferred)

Schedule: 8 hour shift (9-5) Monday to Friday Some on-call weekend shifts may be needed. As this is a support position, some work time may extend past 5 PM. Work Location: In-person full time role in Byron Center, MI 49315. Though this is an in-person role, there is currently a hybrid work-from-home model in place: Monday, Tuesday and Wednesday in the office and Thursday and Friday from home after the training period concludes. (Typically 3 months, but will be largely dependent on the candidates progress) Pay: $19-22$ per hour Benefits: 401(k) matching Dental insurance Health insurance Paid time off accrual begins on day one! Vision insurance Schedule: 8 hour shift

Job Tags

Hourly pay, Full time, Work experience placement, Work at office, Work from home, Shift work, Weekend work, Monday to Friday,

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