Job Description

Location: David's Bridal
Position Type: Part-Time / Full-Time
Compensation: Competitive hourly pay + team bonus
Benefits: Generous discounts, early pay options, 401(k), and more

Overview:

At David's Bridal, we're passionate about helping people find the one, whether it's a dream dress or a fulfilling career. As a Welcome Desk Receptionist , you'll be the face of our store, offering warm, personalized service to every customer. From greeting customers on the phone or in person to helping them through their shopping journey, you'll create memorable experiences that turn into lifelong relationships.

Key Responsibilities:

• Customer Service Excellence:
  Welcome all customers with genuine enthusiasm over the phone, via virtual chat, and in person. Adapt your communication style to meet the needs of each customer, ensuring a consistent Five-Star Customer Service experience.

• Handling Multiple Tasks:
  Manage customer flow effectively using store systems and processes, delivering excellent service even when multitasking.

• Conflict Resolution:
  Address customer concerns with confidence and know when to escalate issues to the leadership team.

• Promote Services:
  Communicate the value of alterations and other personalization services, promoting them in collaboration with the Alterations team.

• Operational Support:
  Support cash wrap behaviors and process transactions with accuracy to celebrate each customer's purchase. Assist with inventory management, processing orders, receiving merchandise, and ensuring first-quality standards.

• Store Standards:
  Maintain store cleanliness and uphold high standards to ensure a flawless shopping experience for every customer.

• Sales Support:
  Assist with visual updates, sales promotions, and ensuring the store is ready for every customer.

Qualifications:

• Education:
  High school diploma or equivalent, with 1-2 years of retail experience, ideally in an apparel, service, or specialty store environment.

• Customer Service Skills:
  Excellent verbal communication and phone skills, with the ability to resolve conflicts and engage with customers in a friendly, empathetic manner.

• Team Player:
  Ability to collaborate with the team to meet store goals, deliver exceptional service, and exceed customer expectations.

• Physical Demands:
  Must be able to stand, walk, and sit for extended periods, occasionally lift up to 25 pounds, and engage with customers for long periods. Comfortable using computers, phones, and other electronic devices.

Perks and Benefits:

• Generous Team Member Discount
  After your first pay period, enjoy discounts on all our products.

• Team Bonus:
  Contribute to the store's success and earn additional bonuses.

• Early Pay Options:
  Access your paycheck early with Dayforce Wallet.

• Comprehensive Benefits (for eligible employees):

  • Vision care

  • Supplemental insurance options (Critical illness, Hospital indemnity, Accidental injury)

  • 401(k) plan

  • Discounted insurance options (Home, Auto, Identity Theft Protection)

  • Pet insurance

  • Legal benefits (MetLife Hyatt Legal Plans)

David's Bridal is an Equal Opportunity Employer:

We embrace diversity, equity, and inclusion and are committed to creating a culture where everyone feels celebrated and valued. All qualified applicants, regardless of background, are encouraged to apply.

How to Apply:

Ready to be part of an exciting, fast-paced team? Apply now to join David's Bridal and help customers make their dreams come true!

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