The Salesforce Administrator will design CRM and other digital solutions to fully leverage the Salesforce platform and other tools. The individual will be responsible for administration, configuration, release management, and continual enhancement of our Salesforce ecosystem across multiple clouds and integrations. They promote standardization, data integration, and data quality while also participating in business analysis and technical issue resolution. This role requires an individual who thrives in a fast-paced, collaborative environment and is comfortable leading both technical and business-oriented projects while maintaining strong governance, data quality, security, and user experience standards. This person works with architects, business analysts, developers, quality assurance analysts, and others throughout the lifecycle to deliver high quality capabilities to drive revenue and reduce costs.
Specific responsibilities include:
Design and architect the CRM solution to leverage the full capabilities of the Salesforce platform.
Stay current with Salesforce seasonal releases; evaluate, recommend, and implement relevant new capabilities or optimizations.
Manage sandbox environments including refresh planning, data seeding, pre/post refresh steps and reconfigurations.
Manage release and deployment activities following Salesforce DevOps best practices using Salesforce DX, and Git-based workflows.
Manage operational aspects of Saleforce.com with a focus on system configuration and deployments, standardization, data integration, data quality, and technical issue resolution.
Participate in formal governance and change/release management processes.
Proficient on building and maintaining standard and ad hoc reports and dashboards.
Ensure proper security models are in place and maintained for data access.
Qualifications & Experience
Bachelor's degree from a four-year college or university in Computer Science, Software Engineering, or a related field
5-7+ years of Salesforce.com Administration experience implementing/supporting Sales Cloud on Lightning for a base of at least 300 users
Salesforce Certified Administrator, Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder
Certified Salesforce Data Cloud Consultant & Salesforce Agentforce Specialist highly preferred.
Experience leveraging and configuring AppExchange products to develop CRM solutions
Experience with general salesforce setup and configuration such as flows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types etc.
Experience in environment maintenance tasks such as managing admin access, managing sandboxes, handling confidential data, integration configurations
Knowledge of Data Cloud (Data 360) for unified customer data strategy. Hands-on with Einstein Analytics/CRM Analytics
Understanding of Agentforce 360 concepts and readiness for AI-enabled service and automation.
Operational experience in non-Salesforce environments
Experience in JIRA and GitHub
Experience with Salesforce Backup & Restore, DocuSign CLM
Experience in DevOps & Data Tools: Salesforce DevOps, Salesforce Inspector, Data Loader, Dataloader io, Change Sets
Personal Attributes & Competencies
Excellent communication skills; listening, speaking, writing.
Team player, values input and contribution of team members.
Outcome oriented and delivery focused.
Ability to identify and analyze complex issues and problems and quickly recommend and implement appropriate solutions.
Ability to plan and execute Salesforce projects.
Demonstrates initiative, resourcefulness, innovation, and dependability.
Demonstrates ability to take independent action and proceed beyond directive.
Excellent attention to detail.
Flexible. Responds well to last-minute changes and requests
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