Job Description

In addition to the foundational behaviors of the teller role, including excellent member service, processing day to day transactions, and maintaining appropriate controls, the Regional Teller:

• Demonstrates ownership of complex transactions.
• Provides support in the research and resolution of member issues.
• Identifies members' financial needs and recommends appropriate products and services.
• Provides support and expertise on the teller line by reviewing complex transactions and providing applicable approvals.
• Reviews suspicious or unusual transactions and items, and approves transactions within defined transaction limits.
• Uses sound judgment, along with defined policies and procedures, to determine if the transaction or item is valid.
• Issues transaction overrides and removes flags appropriately.
• Updates and maintains all member documentation according to procedure.
• Supports in the opening and closing of the branch.
• Assists with all cash management and balancing transactions as necessary.
• Models excellent member service behaviors and supports Service Manager in the implementation of the branch member experience strategy.
• Ensures checks are scanned and end of day procedures are completed as assigned.
• Assists with notary administration as needed.
• Supports the member experience by maintaining the branch appearance, including transaction counters, lobby, parking lot and general cleanliness.
• Ensures correct brochures and other marketing material are displayed in a timely manner.
• Assists with the completion of the monthly and quarterly branch checklists.
• Other duties as assigned.

Regional Tellers have the opportunity to participate in cross-training activities and may be utilized to support the Branch Manager and Member Service Officers with account maintenance transactions.

ADDITIONAL REQUIREMENTS:

• Travel between assigned branches to provide coverage and support as needed.
• Remains up to date and educated on products, services, and marketing promotions to best match the members' needs.
• Effectively demonstrates excellent service in all member interactions.
• Works closely with the Service Manager to develop member service skills focused on excellent service and value.
• Multi-tasks by working with multiple software programs to accurately complete requests, while simultaneously communicating with members.
• Meets or exceeds individual key performance indicators (KPIs) and contributes to branch or departmental goals and standards.
• Projects a positive and proactive attitude with members and employees consistent with Credit Union 1's mission and core values to maintain and contribute to a high level of member service.
• Adheres to the credit union's dress code policy. Professional appearance is required.

QUALIFICATIONS:

• High school graduate or equivalent
• A minimum of 1 year working in a financial institution, Teller experience preferred.
• Excellent communication skills, with the ability to build relationships with members through all channels. Ability to effectively communicate one-on-one and in a group setting.
• Ability to remain calm when helping difficult and/or upset members.
• Must project a positive attitude and proactively evaluate and present credit union products and services that best meet a person's financial needs.
• Must have strong organizational skills and the ability to adjust priorities to meet deadlines in a fast-paced environment.
• Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC).

Only applicants who meet the minimum requirements for the position will be considered for an interview. This position is open until filled.

Please note: Credit Union 1 does not provide relocation assistance. This position is based in Anchorage and if selected for an on-site position, candidates will be responsible for relocating to Anchorage prior to the agreed upon start date at their own expense. Applicant's working outside of Anchorage may be considered for a Regional position on an on-call basis.

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.

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