Job Description

The Team

The Office Administrator is the face of American Tower. Key responsibilities include greeting guests and notifying employees of guests’ arrivals, professionally and effectively managing the main telephone line, and keeping assigned common areas orderly. Internal customer service is a key part of this role, and the Office Administrator may assist with ad hoc tasks for different departments.

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.

What You Need to Succeed

• High School or GED required.
• 4 Year / Bachelor's Degree preferred.
• Oracle Experience preferred.
• Minimum 2 years of experience in a professional office environment preferred.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Excellent telephone etiquette skills.
• Solid focus on customer service.
• Strong computer skills, including Microsoft Office suite.
• Detail oriented and punctual; able to multitask and meet deadlines.
• Strong follow-up skills; ability to organize applicable timelines and follow up with internal and external customer needs.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment.
• Strong track record of building and maintaining solid relationships with internal and external customers and vendors.
• Self-motivated; able to work both independently to complete tasks and respond to requests and with others.
• 100% performed in climate-controlled internal office environment working under normal office conditions. Travel is not required in support of the position’s responsibilities.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds.

What You Can Offer Us

• Professionally manage incoming calls by answering promptly and directing appropriately.
• Greet guests professionally, courteously, and hospitably.
• Open visitor and common areas upon arrival (i.e., turn on lights, deliver newspapers, organize kitchens and conference rooms, etc.).
• Manage, through the building's online system, visitor and office maintenance requests and ensure through completions.
• Track and order general office supplies and supplies for office equipment.
• Place service calls for office equipment and monitor repair status online.
• Serve as office vendors’ point of contact.
• Sort and distribute mail and faxes and handle incoming packages.
• Create purchase orders for supplies, professional services, and other items for invoice processing.
• Oversee and coordinate conference room scheduling, meetings, and special events.
• Maintain clean appearances of main common areas (e.g., lobby, kitchen, supply room, and conference rooms).
• Other duties as assigned.

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