Network Support Representative, Tier 2 Job at Groove Technology Solutions, Salt Lake City, UT

Z3Y2UzUvQ205VmxWclFNcGZqM0R1Nm8zOUE9PQ==
  • Groove Technology Solutions
  • Salt Lake City, UT

Job Description

About Groove Technology Solutions

We’re revolutionizing hospitality tech—offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah , we’re proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.

Overview of Position

We are seeking a skilled and experienced Network Technical Support Representative to join our Technical Tier 2 Team. This person will be primarily responsible for troubleshooting and supporting our external customers with their wired or wireless network. This person will use their network troubleshooting skills to ensure that our customers get a quick solution to their issues with minimum downtime.

What You’ll Do

  • Troubleshoot LAN, WAN, and WLAN connectivity issues escalated from Tier 1
  • Support wired/wireless networks, video surveillance systems, and VoIP solutions
  • Diagnose and resolve issues with routers, switches, APs, firewalls, and other network gear
  • Identify and mitigate wireless interference, latency, or packet loss
  • Configure and maintain networking hardware and software (incl. firmware updates, backups)
  • Document detailed troubleshooting steps and solutions in Salesforce
  • Communicate professionally with customers via phone, email, chat, and social media
  • Maintain updated, accurate customer records
  • Remain calm under pressure and effectively de-escalate technical frustrations
  • Collaborate cross-functionally and contribute to process improvements

What You Bring

  • Must Haves
    • 2+ years in technical support or network troubleshooting (Tier 2 or equivalent)
    • Strong grasp of networking fundamentals (LAN/WAN/WLAN, routing, switching)
    • Proficiency with tools/devices like routers, switches, access points, firewalls
    • Clear, professional communication and customer service skills
    • Experience documenting work in a ticketing system (e.g., Salesforce, Zendesk)
  • Nice-to-Have
    • Certifications: CWNA, MTCNA, MTCRE, CompTIA Network+
    • Familiarity with VoIP systems and video surveillance networks
    • Experience with Ruckus, Mikrotik, Aruba, Cisco, or Ubiquiti systems

Why You'll Love It Here

  • Compensation starting at $50,000/year, DOE
  • Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
  • Wellness perks including an onsite masseuse and mental health support
  • Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
  • A culture that values innovation, growth, and having fun while doing it

Job Tags

Similar Jobs

Stanislaus County Department of Workforce Development

Automatic Screen Printing Operator Job at Stanislaus County Department of Workforce Development

 ...About Us Impact Prints, a premier print solutions provider in Turlock, CA, is looking for a skilled Automatic Screen Printing Operator to join our growing team. We specialize in high-quality custom apparel printing and are committed to excellence in every job we produce... 

Resource Erectors

Mining Engineer Job at Resource Erectors

 ...Planning policy and procedures. Complete other tasks as required. REQUIREMENTS: A minimum of 3 years of experience in a Mining Engineer role Bachelors degree or equivalent in an Engineering field required; bachelors degree in Mining Engineering preferred... 

Ingeneous Home Decor

Customer Service Representative WORK FROM HOME Job at Ingeneous Home Decor

 ...students and referral partners we serve. As a work-from-home Customer Service Representative at TAG CYBER, you'll be TAG CYBER front-line team member who's focused on helping guide...  ...service experience preferably email/chat/text experience Strong work ethic with proven... 

Tagaddod

Junior Graphic Designer Job at Tagaddod

 ...software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop) A keen eye for aesthetics and details Excellent communication skills Ability to work methodically and meet deadlines Degree in Design, Applied Arts, Fine Arts or related fields... 

Dennis Group for New Grads, Co-Ops & Internships

Process Engineer - Internship/Co-Op (Start May 2025) Job at Dennis Group for New Grads, Co-Ops & Internships

 ...Dennis Groups Process Engineers are key in our projects of designing and building food and beverage processing facilities. Process Engineers...  ...principlesand a desire learn about various food and beverage industry standards, practices, and regulations. Experience with MS...