Job Description
Lead System Engineer - Citrix (L3)
Profile
- Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure.
- Maintenance and advance troubleshooting of Citrix XenApp 6.5 & 7. *, XenDesktop 7. *, Virtual app and Desktop, NetScaler, MCS, UPM, SF.
- Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance.
- Good knowledge on Windows Active Directory, Terminal Server (RDS), DNS, DHCP and Windows 10, Windows server 2008, 2012, 2016, 2019.
- Perform regular Citrix server monitoring, health checks, maintenance to ensure the environment is stable and available for users.
- Managing & Troubleshooting NetScaler Issue, Firmware upgrade, Certificate update & creating/managing Load balancing virutal servers.
- Good exposure on VMware/Nutanix/Hyper-V/ XenServer hypervisors, functionality, and integration with Citrix Infra.
- Evaluate, Manage, coordinate, implement Citrix environment deployments, upgrades, and patches on servers.
- Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents.
- Responsible for providing inputs and work on problem management to find root cause.
- Good Understanding in User profile management, Ivanti products and services.
- Experience in Citrix & Windows patch deployment.
- Understanding and usage of SCCM tool for deployment.
- Helping / Supporting L1/L2 team members to resolve user incidents and requests.
- Work on Incidents, Requests, Problems and Change management.
- Manage and make sure we archive SLAs.
- Conduct CIP plans to improve infrastructure stability and reduce incidents.
- Provide required inputs to stakeholders involved in case of critical incidents like outages.
- Raise, plan, write steps to implement changes.
- Ensure ITIL compliance for all incidents and service calls
- Ensure KPI compliance for all incidents and service calls
- Adhere to documented notification and escalation process.
- Communicate to the customer while responding to a case and after resolution of the case.
- Participate in regular reviews with the team leads
- Create and update documentation
- Good knowledge on supporting tools like SCOM, BEM, Zabbix, Director and other monitoring tools.
- Administration of Ivanti User Workspace Manager.
- Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations
- Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks
Job requirements
- Experience: 7 to
10
Year.
- Education : Bachelor of Engineering - Bachelor of Technology (B.E./B.Tech.)
- Specilization : computer...
- Skills :
- Industry Type : IT-Software / Software Services
- Status : Not Disclose.
Job Tags
Full time,