Job Description

Salary: $52,000 - 52,000 per year Requirements:

• 2-4 years of experience in IT help desk, desktop support, or technical support roles
• Proficiency in Microsoft Office 365, Windows 10/11, Active Directory, Exchange, and common enterprise applications
• Experience with IT ticketing systems, remote support tools, and systems administration
• Knowledge of basic networking (TCP/IP, DNS, DHCP, VPN) and security best practices
• IT certifications strongly preferred (e.g., CompTIA A+, Network+, Security+, Microsoft 365/Server certifications)

• Address and resolve escalated help desk tickets, phone inquiries, and emails involving intricate technical challenges
• Diagnose, troubleshoot, and rectify complex hardware, software, network, and security issues
• Oversee user account management within Active Directory, Microsoft 365, and other enterprise platforms (including setting up new accounts, defining group permissions, and implementing access controls)
• Assist with the deployment, configuration, and upkeep of desktop and laptop systems, printers, mobile devices, and various peripherals
• Provide support and troubleshooting for company software applications, cloud services, and remote access/VPN solutions
• Conduct system updates, patching, and preventive maintenance tasks in collaboration with IT leadership
• Document solutions, author technical knowledge base articles, and enhance support processes
• Train, mentor, and offer guidance to Tier 1 help desk personnel
• Aid in IT asset management, lifecycle tracking, and system deployments
• Participate in IT projects, including system upgrades, migrations, and infrastructure initiatives
• Contribute to IT team meetings by sharing solutions and recommendations for process and system enhancements

• Active Directory
• Cloud
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Office 365
• Security
• TCP/IP
• VPN
• Windows

More:

We are seeking an experienced IT Help Desk Technician II to provide advanced technical support for our computer systems, software, and other technologies. In this crucial role, you will handle escalated issues from Tier 1, engaging in deeper troubleshooting and collaborating with other members of our IT team. This position is not only vital for ensuring the stability, security, and efficiency of our corporate IT systems, but it also involves mentoring Tier 1 staff and contributing to ongoing process improvements. We offer a competitive pay structure starting at $25.00 per hour along with benefits including 401(k) plans with matching contributions, dental and health insurance, flexible spending accounts, paid time off, and more. This is an in-person role.

last updated 53 week of 2025

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