German Customer Service Representative - Hybrid in Qormi, Malta Job at Cross Border Talents, Malta

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  • Cross Border Talents
  • Malta

Job Description

Job Title: German-Speaking Customer Support/Content Moderator.

L ocation : Qormi, Malta.

Work Model:  Hybrid  

Role Summary:

We are currently seeking for German Customer Service Representatives to join our team in Malta and contribute to a safer online environment by providing German-language customer support via email and chat, and moderating content across various platforms to ensure compliance and prevent harmful activity. This role involves a blend of direct customer interaction and content review, requiring strong communication skills and attention to detail.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via email and live chat.
  • Review and moderate user-generated content in accordance with company guidelines and legal requirements.
  • Identify and escalate policy violations and fraudulent activities.
  • Provide feedback on trends and user issues to improve processes.
  • Maintain accurate records and meet performance targets.

Requirements:

  • Fluent in German and English
  • Proficiency in Microsoft Office applications.
  • Ability to work rotating shifts, including mornings and late nights until midnight.
  • Strong decision-making and problem-solving abilities.
  • Willingness to learn and adapt to changing policies and procedures.

Benefits:

  • Competitive salary with performance-based bonuses.
  • Comprehensive training and career progression opportunities.
  • Health insurance after 6 months of employment.
  • Relocation support, including airport pickup, temporary accommodation, and flight reimbursement (up to 200 after 6 months).
  • Indefinite contract.

Job Tags

Contract work, Temporary work, Relocation package, Shift work, Night shift, Rotating shift, Day shift,

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