Work orders, preventative maintenance. Good sized facility- 150,000 Square feet Landlord is respond Service type functions, food, catering, meeting, events, reception types (all sits under experience manager) People leadership Client management and interaction Very high touch client
Must Have Skills:
Strong experience that can bring Recommendations and solution Understands the technical side but is also comfortable managing catering.
Understanding that
Comfortable managing vendors
Comfortable managing vendors
Comfortable reporting remotely
Self-starter
Able to take responsibility
Nice to have skills:
Experience in the soft services side
Dealing with facilities of high volume of meeting and events and VIPs
Years of Experience:
5 + years of experience
Education
High School Diploma
Software skills:
MS Office Suite, Smartsheet, Slack- need to be technologically savvy
Interview Process:
2 step, initial virtual, then onsite
What You will Do:
Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Schedule and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors.
Manage key landlord and property manager relationships with the client's best interests at the forefront of decision making.
Experience managing third party food and catering services vendor Ensure service delivery aligns with contractual requirements and meets or exceeds client expectations.
Seek and deliver scalable innovations and initiatives to improve service delivery Act with a service orientated mindset that aligns with the CBRE RISE values and Client Maxims Oversee meeting and events support for Client including high profile professionals.
Identify and document financial savings opportunities, process efficiencies and procedural improvements Track, report and achieve regional facilities key performance indicators (KPIs) Maintain positive client relationships and conduct meetings on unresolved facility issues.
Prepare and manage capital projects, operating budgets, and variance reports.
Perform facility inspections quality assurance following local, state, and federal regulations. Suggest operational efficiencies, repairs, and upgrade opportunities.
Manage environmental health and safety procedures for facilities.
Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labor for projects.
Conduct process and procedure training on maintenance, repairs, and safety best practices.
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
What You will Need:
Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required. Facility Management certification preferred.
Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc as well as Smartsheet, Airtable, Box and Slack.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
Experience working in a meeting and events environment for high profile professionals A tolerance for ambiguity and proven ability to work in a fast-paced, global environment Strong teamwork and collaboration skills Extensive organizational skills with a strong inquisitive mindset.
Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial
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