Role Summary
The Service Dispatcher ensures customer requests are acknowledged quickly and routed to the right technician at the right time. This role is administrative (no technical troubleshooting required) and focuses on queue monitoring, scheduling, communication, and SLA adherence across a managed IT service desk.
Role Tasks
Role Recommendations
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...Role Summary The Service Dispatcher ensures customer requests are acknowledged quickly and routed to the right technician at the right time. This role is administrative (no technical troubleshooting required) and focuses on queue monitoring, scheduling, communication...