Job Description

Position:

Customer Support Specialist

Description:

As a Customer Support Specialist at PopBookings, you will handle customer support tasks, address customer inquiries and issues, provide technical support, and ensure customer satisfaction.
The role involves both in-person and remote work, primarily based in Kansas City, MO.
Initial training will require more in-person presence, transitioning to more remote work over time if preferred.
Two part-time positions with different schedules are available, making it suitable as a secondary job.
Options include weekday shifts (Monday-Friday, at least 2 hours per day) or weekend shifts (Saturday and Sunday, 5-6 hours per day), with flexibility for 10-25 hours per week.

Requirements:

Customer Support and Technical Support skills.
Strong interpersonal skills and a focus on customer satisfaction.
Analytical problem-solving abilities.
Excellent communication and listening skills.
Ability to multitask and prioritize tasks.
Experience in a similar customer support role is a plus.
Knowledge of the event staffing industry is beneficial.
Familiarity with Hubspot CRM or similar customer help desk software, Gmail, Google Drive, and Slack.

Benefits:

Flexible scheduling and an opportunity to work both in-person and remotely over time.
The role can serve as a great secondary job for those looking for extra work.
Regular schedules will be finalized based on candidate availability.

Job Tags

Part time, Flexible hours, Shift work, Sunday, Saturday, Weekday work, Monday to Friday,

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