Job Description
Title : Customer Service Associate
Location : Remote* (candidates must reside within the states listed below)
Job Type : Contract (6 months)
Start Date: 1/5/2026
Compensation : $19.00 - $21.00 per hour (W2)
Schedule Options: - Monday – Friday: 11:30am-8pm PST
- Tuesday – Friday: 9:30am-6pm PST, Saturday 6am-2:30pm PST
Industry: Healthcare
*Approved States: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, & Wisconsin
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About the Role We are seeking a Customer Service Associate to support patients after emergency room discharge and assist those interested in care programs. This position involves patient outreach, appointment scheduling, and administrative tasks to ensure smooth care coordination. The ideal candidate is compassionate, detail-oriented, and thrives in a collaborative environment focused on delivering high-quality patient experiences.
Job Description Key Responsibilities: - Outbound Patient Outreach: Make 120–160 follow-up calls daily to patients recently discharged from the emergency room to ensure continuity of care.
- Inbound Patient Support: Respond to incoming calls from patients interested in care programs, providing clear and helpful information.
- Appointment Scheduling & Coordination: Assist patients with scheduling appointments, answer questions, and transfer calls to appropriate departments.
- Administrative Support: Complete administrative tasks that facilitate patient care coordination and maintain accurate records.
- Collaborative Care: Work closely with team members and provider networks to deliver a patient-centered model focused on high-quality service.
- Electronic Documentation: Accurately document all patient interactions in company and/or client systems.
Qualifications Required: - High School Diploma or GED equivalent.
- Minimum 1+ years of experience in healthcare or telehealth call center/customer service handling high-volume inbound/outbound calls (120–160 calls per day).
- Experience in the healthcare industry.
- Familiarity with HIPAA compliance and maintaining confidentiality.
- Comfortable with customer service and some sales exposure (offering services).
- Strong empathy and excellent communication skills.
- Technology-savvy; able to navigate telehealth platforms and CRM systems.
- Ability to log details accurately while making outbound calls.
- Organized and detail-oriented with willingness to learn and adapt to new processes.
- Must have a quiet, distraction-free workspace for calls.
Preferred: - Previous experience in patient care coordination or telehealth support.
- Knowledge of electronic health record (EHR) systems.
Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:
How to Apply Take the first step on your new career path!
To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Job Tags
Hourly pay, Contract work, Remote work, Monday to Friday,