Job Description

## **Company Description**

**Why You’ll Love Working Here:**

If you're passionate about helping small businesses, thrive in a collaborative environment, and value candor, impact, and care, you'll feel at home at Bench. We offer a remote-first culture, career development opportunities, and a supportive team environment.

## **Job Description**

**What You’ll Be Doing:**

**Bookkeeping & Account Management**

* Categorize transactions, reconcile accounts, and maintain accurate ledgers
* Identify discrepancies and make necessary account adjustments
* Conduct monthly reviews to ensure financial accuracy

**Client Support & Communication**

* Serve as the primary contact for assigned clients
* Provide clear, empathetic guidance via chat, email, and phone
* Build meaningful relationships with small business owners

**Problem Solving & Ownership**

* Proactively identify and resolve issues
* Take full ownership of client satisfaction and deliverables
* Collaborate across teams using tools like Bench App, Salesforce, and Slack

## **Qualifications**

**What You’ll Bring:**

* 2+ years of U.S. bookkeeping or tax filing experience
* Strong communication skills and customer service mindset
* Proficiency in QuickBooks, Xero, or similar software
* Meticulous attention to detail and a proactive attitude
* Degree in Accounting, Finance, or related field (or equivalent experience)

**Requirements:**

* Must be based in the Philippines and able to work North American business hours (9 AM – 5 PM EST or PST)
* Must meet Bench’s minimum hardware and internet requirements to effectively run our tools and systems

**What We Offer:**

* Remote-first flexibility
* A collaborative, tech-savvy, and growth-oriented team
* Continuous learning and development opportunities

## **Additional Information**

**Work Environment:**

* Remote
* All your information will be kept confidential according to EEO guidelines.

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