Job Description

POSITION SUMMARY: Work closely with the Front Desk Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and miscellaneous needs. The Bellman is often the first and last person a guest sees while staying at the hotel. The care and attention that goes with this position are crucial to the success of a hotel as they convey a critical message to the guests about the property's commitment to service.

POSITION RESPONSIBILITIES/DUTIES:

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
• Recognize all returning and VIP guests, and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. Assist guests with their luggage and acknowledge them by name.
• Make deliveries to guest rooms as instructed.
• Store and retrieve luggage and other objects for guests.
• Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Front Office Manager/Manager on Duty.
• Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times. Communicate needs to the Front Office Manager/Manager on Duty.
• Offer assistance to all guests and provide them with the information requested and directions, escorting the guests whenever possible.
• Shuttle guests from the Airport to the Hotel and vice versa

ADDITIONAL DUTIES:

• Assist in loading and unloading baggage from guest vehicles and storing luggage.
• Possess the ability to motivate and maintain effective working relationships across all levels of staff, leadership, and vendors.
• Responsible for scooter and wheelchair rentals.
• Responsible for guest mail.
• Responsible for laundry services.
• Keep an accurate record of bell desk activities.
• Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations.

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