The Billing Supervisor oversees the billing department to ensure accurate and timely invoicing, compliance with company policies, and adherence to regulatory requirements. This role is responsible for managing billing staff, streamlining processes, and resolving complex billing issues to maintain strong financial controls and customer satisfaction.
Key Responsibilities
· Supervise daily operations of the billing team, including workload distribution and performance monitoring.
· Ensure timely and accurate generation of invoices and statements for clients/customers.
· Review and approve billing adjustments, credits, and refunds in accordance with company policies.
· Monitor accounts receivable and collaborate with finance and collections teams to resolve discrepancies.
· Develop and implement process improvements to enhance efficiency and accuracy.
· Train, mentor, and evaluate billing staff; provide ongoing coaching and development.
· Maintain compliance with applicable laws, regulations, and internal controls.
· Prepare and analyze billing reports for management review.
· Serve as the primary point of escalation for complex billing inquiries and disputes.
· Support collections efforts to ensure timely payments.
Qualifications
· Education: Bachelor’s degree in Accounting, Finance, Business Administration, or related field (or equivalent experience).
· Experience:
o 3–5 years of B2B billing or accounts receivable experience.
o 1–2 years in a supervisory or leadership role.
· Skills:
o Strong knowledge of billing systems and financial processes.
o Excellent leadership, communication, and problem-solving skills.
o Proficiency in MS Office and ERP systems (e.g., SAP, Oracle, NetSuite, Coupa).
o High attention to detail and ability to meet deadlines.